I'm glad you were able to make it this afternoon
I'm afraid we need your help again well as always I am happy to be of assistance
what's going on six sigma six sigma
yes our corporate office is asking if we have it and i am not quite sure what it
i'm guessing it is good so I told them we have it
well six sigma is a quality improvement or problem-solving methodology
well that's a relief to hear yes
six sigma was developed in the eighties at motorola the goal of the program was
to develop six sigma quality by improving processes
six sigma quality translates to 3.4 defects per million opportunities
utilizing the Six Sigma project management approach called dumb Mayock
I Mayock that doesn't sound very good
well it stands for define measure analyze improve and control this
five-phase approaches used for solving problems we begin in the defined faced
we also define the customer requirements in this phase then we measure through
observation and data collection in the second phase to gain a thorough
well that sounds like a reasonable approach
yes then we analyze the data and the third phase to understand the root cause
or causes of the problem we sometimes call these the critical access critical
you know there is an out but we call why for example defect rate and the exes are
the inputs those things that affect the output
ah I get it for example the defect rate on a machine might be related to the
once we've determined their key factors or root causes
we develop and select solutions in the improved phase
finally in the control fees we develop a plan for process management going
things like control plans process dashboards or statistical process
excellent now i must admit i also heard some rumblings about belts would i need
to go out and buy everyone colored belts in order to do six sigma
no not at all in six sigma we have master black belts black belts green
belts and yellow belts master black belts and black belts are the experts
greenbelt can also lead projects and they are considered key contributors to
process improvement while yellow belts have a basic knowledge of six sigma and
excellent how do we become a certain level belt such as a black belt
well you become certified by completing training executing projects and passing
well you've done it again thanks for educating us in six sigma
you are very welcome by the way where did you learn so much about six sigma
from my friends at ems consulting group WWF strategies . com the offer training
consulting and other online resources
excellent i will be visiting www ms strategies . come straight away